RETURNS AND EXCHANGES

RETURNS AND

RETURNS

Return Policies for Online Orders

Print Products

Select print products may be returned within 30 days of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Shipping charges will not be included in the refund. Print products that include a digital component cannot be returned if the digital component has been redeemed or downloaded. Claims for damaged or defective books must be done within 3 days of the invoice or delivery date.

Print products that include a digital component cannot be returned if the digital component has been redeemed or downloaded.

Final Sale print products are not eligible for return.

eBooks and eBook Bundles

All eBook purchases from the Emond website are final sale.If you are encountering difficulties accessing your ebook, please contact our customer service team at help@emond.ca. and they will be happy to assist you.PIN code card purchases cannot be returned if the original shrink-wrapping has been broken.

Some customers want to exchange their ebook for a print copy. Although ebooks cannot be exchanged, you may be eligible to upgrade your purchase to add a print copy at a discounted price. Please contact orders@emond.ca to inquire about pricing.

PIN code cards bundled with a print product cannot be returned for credit, nor can they be re-activated or re-issued once redeemed. The re-selling of PIN code cards is strictly prohibited. CDs, DVDs, or standalone PIN code card purchases cannot be returned if the original shrink-wrapping has been broken.

Event Tickets

Event ticket purchases are final sale, and cannot be refunded. However tickets are transferable, so you may sell or give your ticket to another individual if you are unable to attend.

 

Bookstores Returns

Custom Products

For Bookstore returns please visit Bookstore Support - Returns for details.

 

Requesting a Return

All eligible returns (see above) require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without an RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you include the product title, ISBN, invoice number, quantity being returned, and reason for the return. Only books in saleable condition (no damage, no stamping, no stickers, still in original shrink-wrap) will be accepted for a credit or refund. To request your RA#, please contact returns@emond.ca

Returns must be shipped to our warehouse at:

Emond Publishing
1145 Nicholson Road, Unit 1
Newmarket, ON
L3Y 9C3

Returns shipped to our corporate office will be refused and returned to the sender at the sender’s expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.