SHIPPING

SHIPPING DETAILS

 

Shipping Times and Restrictions

Orders are currently leaving our warehouse within 2 business days of the order being received.

Approximate shipping times (from our warehouse in Newmarket, Ontario):

Destination   Ground
Within Canada   3-12 business days
United States   15-20 business days
International   6-8 weeks


Note:Orders shipped to a P.O. box or Apartment can only be sent by Canada Post which may impact the delivery time. For information on any possible delays, please visit the Canada Post website for details.


Online orders ship via ground only. To request shipping other than by ground, please place your order directly by phone (1-888-837-0815) or by email at orders@emond.ca.

Please note that all shipping times are approximate, and we cannot guarantee them. However, we make every effort to expedite your order, regardless of the mode of transport.

For international and United States orders, custom duties and fees are the responsibility of the customer. We are not responsible for any orders that are delayed in customs. Please note shipping outside of Canada and the USA has resumed, with some exceptions. International shipments may experience service disruptions from carriers.

Due to COVID-19 directives, couriers are only able to ship NSR (No Signature Required). Emond cannot assume responsibility for the delivery of NSR packages. Please see Shipping Claims below for more information.

 

Tracking Shipments

Online orders are usually processed within 2 business days of being received. Each morning we email tracking information for all shipments that left our warehouse the previous day. If you do not receive a shipment confirmation email with tracking information within 3 business days of submitting your order, please check your spam/junk folder. If you still cannot find it, please email us at orders@emond.ca and we will investigate the status of your order.

 

Shipping Claims

Claims for non-delivery, short shipment, or damaged books can be made by contacting our Customer Service team at orders@emond.ca.

A claim for short shipment of books or for damaged books must be made within 10 days of receipt of product.

We do not assume responsibility for the delivery of No Signature Required (NSR) packages, however, we can advise which courier to contact to submit your claim.