For Students

Emond is a member of AERO, which is a web-based digital repository operated by the Ontario Ministry of Education. The mandate of AERO is to provide alternate format text to students with perceptual disabilities who attend publicly funded educational institutions in Ontario. To request an e-file or learn more about AERO services and the formats available, visit the AERO website here.

If you are a customer from outside Ontario, please have the accessibility department at the institution where you are enrolled submit a written request to This email address is being protected from spambots. You need JavaScript enabled to view it .

Requests for ebooks and other resources for students with disabilities must come from the institution’s Office for Students with Disabilities or Student Success Centre.

Please note these resources will only be sent directly to the institution’s office or centre and their use is restricted to those students who have been identified by the institution as requiring this type of accommodation. Students are required to purchase a hard copy of the book from their institution’s bookstore and provide the Centre for Students with Disabilities with a proof of purchase prior to receiving the electronic material.

For Professionals

If you are a practising professional, or you are making a request on behalf of a colleague/employee at your firm, please contact This email address is being protected from spambots. You need JavaScript enabled to view it .



Shipping Update

Shipments are leaving our warehouse within 2-3 business days. All deliveries are currently NSR. Shipments to P.O. boxes and unit numbers may take longer due to Canada Post delays.

Shipping estimates and international shipping service updates can be found here.

Service Update

Customer Service Response: Normal. You should receive a response within one business day. If you can't reach us by phone, please email

We will update this notice as developments occur.