Returns

Return Policies for Students

Print Products

Returnable print products may be returned within 30 days of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Shipping charges will not be included in the refund. Print products that include a digital component cannot be returned if the digital component has been redeemed or downloaded. Final Sale print products are not eligible for return.

Ebooks and Ebook Bundles

Ebook purchases from the Emond website are final sale. PIN code cards bundled with a print product cannot be returned for credit, nor can they be re-activated or re-issued once redeemed. The re-selling of PIN code cards is strictly prohibited. CDs, DVDs, or standalone PIN code card purchases cannot be returned if the original shrink-wrapping has been broken.

Event Tickets

Event ticket purchases are final sale, and cannot be refunded. However tickets are transferrable, so you may sell or give your ticket to another individual if you are unable to attend.

Return Policies for Organizations, Companies, and Professionals

Print Products

Returnable print products may be returned within 30 days of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Shipping charges will not be included in the refund. Print products that include a digital component cannot be returned if the digital component has been redeemed or downloaded. Final Sale print products are not eligible for return.

Ebooks and Ebook Bundles

Ebook purchases from the Emond website are final sale. PIN code cards bundled with a print product cannot be returned for credit, nor can they be re-activated or re-issued once redeemed. The re-selling of PIN code cards is strictly prohibited. Standalone PIN code card purchases cannot be returned if the original shrink-wrapping has been broken.

Event Tickets

Event ticket purchases are final sale, and cannot be refunded. However tickets are transferrable, so you may sell or give your ticket to another individual if you are unable to attend.

Returns Policies for Bookstores and Wholesalers

Print Products

Returnable print products may be returned within 1 year of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Final Sale print products are not eligible for return.

All credit notes must be used within 1 year of the credit note being issued.

Ebooks

Bookstores that have purchased ebook PIN codes for resale can request a return for PIN codes that have not been re-sold or redeemed. Ebook purchases made online at emond.ca are considered final sale and may not be returned for refund or credit.

Custom Products

Bookstores may return a maximum of 10% of the quantity ordered in the original invoice.

Requesting a Return

All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without an RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you include the product title, ISBN, invoice number, quantity being returned, and reason for the return. Only books in saleable condition (no damage, no stamping, no stickers, still in original shrink-wrap) will be accepted for a credit or refund. To request your RA#, please contact This email address is being protected from spambots. You need JavaScript enabled to view it .

Returns must be shipped to our warehouse at:

Emond Publishing
1145 Nicholson Road, Unit 1
Newmarket, ON
L3Y 9C3

Returns shipped to our corporate office will be refused and returned to the sender at the sender’s expense.

Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.

 
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Shipping Update

Due to high volumes, shipments are leaving our warehouse within 2-3 business days. All deliveries are currently NSR. Shipments to P.O. boxes and unit numbers may take longer due to Canada Post delays. Shipping estimates can be found here.

International Shipping: Some shipments outside Canada and the USA have been temporarily suspended or are subject to longer than usual delivery times.

Service Update

Customer Service Response: Delayed. You should receive a response within two business days. If you can't reach us by phone, please email orders@emond.ca.

We will update this notice as developments occur.