Update:
1. Canada Post is currently experiencing shipping delays. Orders shipped to a PO box or apartment will be affected. For more information, please visit the Canada Post website for details.
2. Some international orders may be affected by Canada Post’s suspension of service to the following destinations: Anguilla, Bolivia, Bouvet Island, British Indian Ocean Terr, Brunei, Comoros, Dominica, Falkland Islands, French Southern Territory, Georgia / Sandwich Islands, Korea North Dem Rep, Lao, Libya, Mayotte, Montserrat, Paraguay, Pitcairn Island, Sudan, Timor-Leste, Tristan Da Cunha, Turkmenistan, Tuvalu, Venezuela, British Virgin Islands, Wallis And Futuna, Western Sahara, and Yemen. For more information, please visit the Canada Post website for details.
Shipping Times and Restrictions
Approximate shipping times (from Newmarket, Ontario):
| Destination |
|
Ground |
| Within Canada |
|
3-12 business days |
| United States |
|
15-20 business days |
| International |
|
6-8 weeks |
Online orders ship via ground only. To request shipping other than by ground, please place your order directly by phone (1-888-837-0815) or email
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.
Please note that all shipping times are approximate, and we cannot guarantee them. However, we make every effort to expedite your order, regardless of the mode of transport.
Online orders ship via CanPar or Canada Post. Only Canada Post can deliver to apartments, condominiums, and P.O. boxes. Canada Post is currently experiencing longer than normal shipping times, so some orders may take longer than estimated.
For international and United States orders, custom duties and fees are the responsibility of the customer. We are not responsible for any orders that are delayed in customs. Please note shipping outside of Canada and the USA has resumed, with some exceptions. International shipments may experience service disruptions from carriers.
Due to COVID-19 directives, couriers are only able to ship NSR (No Signature Required). Emond cannot assume responsibility for the delivery of NSR packages. Please see shipping claims for more information.
Tracking Shipments
Online orders are usually processed within 2 business days of being received. Each morning we email tracking information for all shipments that left our warehouse the previous day. If you do not receive a shipment confirmation email with tracking information within 3 business days of submitting your order, please check your spam/junk folder. If you still cannot find it, please email us at
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and we will investigate the status of your order.
Shipping Claims
Claims for non-delivery, short shipment, or damaged books can be made by contacting Customer Service at
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.
A claim for short shipment of books or for damaged books must be made within 10 days of receipt of product.
We do not assume responsibility for the delivery of No Signature Required (NSR) packages, however, we can advise which courier to contact to submit your claim.
