The second edition of Art and Practice of Mediation provides a practical and inclusive introduction to the field. Intended for a wide range of college and university courses, the text begins with a clear discussion of various approaches to dispute resolution, understanding conflict behaviour, and the key communication skills one requires when dealing with conflict. The authors then outline the specific stages and techniques involved in successful mediation, such as convening and cultivating dialogue, identifying key issues, and selecting appropriate processes. The text closes with a chapter, new to the second edition, on using mediation in organizations and communities, giving readers a sense of the bigger picture in conflict resolution.

Each chapter begins with learning objectives and ends with a chapter summary, discussion questions, scenario-based exercises, and further readings related to the chapter topic.

New to this edition

• New pedagogy added to each chapter, including discussion questions, additional exercises, and career-related scenarios.
• A renewed emphasis on applying mediation techniques to a wide range of potential careers and workplace environments, as well as coverage of the basic theoretical foundations of various approaches.
• Chapters have been re-ordered, to allow for a more natural flow of content through the stages and aspects of the mediation process.
• Includes additional emphasis on restorative justice.
• New two-colour design.

Chapter 1: Introduction
Chapter 2: Dispute Resolution Processes
Chapter 3: Mediation as a Dispute Resolution Process
Chapter 4: Understanding Conflict Behaviour
Chapter 5: Conflict and Communication
Chapter 6: Convening and Preparing for a Mediation
Chapter 7: Cultivating Constructive Dialogue in Mediation
Chapter 8: Getting to the Heart of Conflict
Chapter 9: Reaching Decisions and Completing the Mediation Process
Chapter 10: Restorative and Reconciliation Processes
Chapter 11: Using Mediation in Organizations, Communities and Societies

Glossary
Index

Chapter 1: Introduction to the Art and Practice of Mediation

Instructor Resources

• Syllabus
• PowerPoint Presentations
• Role Playing Exercises
• Assignments
• Test Questions

For free instructor resources, please contact instructor support.