RETURNS AND EXCHANGES

RETURNS AND

RETURNS

Returns Policies for Bookstores and Wholesalers

Print Products

Select print products may be returned within one year of the invoice date for a full credit or refund, provided the products are in saleable condition and in their original packaging with the shrink-wrap unbroken. Final Sale print products are not eligible for return. Claims for damaged or defective books must be done within 10 days of the invoice or delivery date. All credit notes must be used within one year of the credit note being issued.

eBooks

Bookstores that have purchased eBook PIN codes for resale can request a return for PIN codes that have not been re-sold or redeemed. eBook purchases made online at emond.ca are considered final sale and may not be returned for refund or credit.

Custom Products

Bookstores may return a maximum of 10% of the quantity ordered in the original invoice.

 

Requesting a Return

All returns require a Return Authorization number (RA#). This helps us serve you more efficiently and expeditiously. Returns without an RA# will be returned to the sender at the sender’s expense. Please ensure when requesting an RA# that you include the product title, ISBN, invoice number, quantity being returned, and reason for the return. Only books in saleable condition (no damage, no stamping, no stickers, still in original shrink-wrap) will be accepted for a credit or refund. To request your RA#, please contact returns@emond.ca

Returns must be shipped to our warehouse at:

Emond Publishing
1145 Nicholson Road, Unit 1
Newmarket, ON
L3Y 9C3

Returns shipped to our corporate office will be refused and returned to the sender at the sender’s expense. Returns will be processed within 30 days of receipt at our warehouse. Larger returns may take longer. Return shipping costs are the responsibility of the purchaser.