ebook FAQS

Frequently Asked Questions

 

Q.  How do I access my eBook?

A.  Login to the account you used to purchase the ebook. Navigate to "My Account" at the top of the screen and select "Digital Purchases" from the drop down. Follow the ebook application download and installation instructions. After installing the required application, scroll down to Digital Purchases. Click the title of the book to expand it, then click the link to “Launch” or “View”. Visit our eBook installation page for more detailed instructions on how to purchase, download, and access your eBooks, and to learn about their specifications and features.

Q.  Why am I having trouble logging in to my Emond account?

A.  Check that you have entered the correct email address and password combination at login. If you can't remember your password, click here to reset your password. If you can't recall which email address you registered with, contact us at help@emond.ca for assistance.

Q.  How do I download and access my Emond Reader eBook?

A.  After you have purchased an Emond Reader eBook on emond.ca, download or open the Emond Reader App on your device and login using your Emond username and password. The Emond Reader Library will display all the Emond Reader eBooks you have purchased. Tap the book to download it to your device.

Q.  I bought an Emond Reader eBook but it has not appeared within the Emond Reader app?

A.  First, try restarting the Emond Reader app. If this does not resolve the problem, you may be signing in to the app with the wrong username/password combination. Try logging out of the Emond Reader App and signing back in with the same account credentials you used to purchase your eBook on emond.ca. Please note that it may take up to 24 hours for the book to appear after completing your purchase. For additional assistance, please complete our eBook support form.

Q.  I purchased an eBook, but it hasn't appeared under my Digital Purchases on the "My Account" page. What should I do?

A.  eBooks should appear on your "Digital Purchases" tab under your account dashboard 'My Account' instantly upon purchase. On rare occasions, an order will time out while processing due to a slow or interrupted internet connection. If this occurs, your eBook may take up to 24 hours to appear. If it has not appeared after this period of time, please contact our customer service team by completing our eBook support form, and we will resolve the issue for you promptly.

Q.  Can I print my eBook?

A.  Yes, Emond Reader ebooks are print enabled, to a maximum of 2500 words per day. User may also select text within the Emond Reader application and share excerpts via email.

Q.  How long do I have access to my eBook?

A.  eBooks may be purchased as a 1-Year Rental or a Lifetime Access. A 1-Year Rental gives you access to the eBook for one year from the date of download, and you have one year from the date of purchase to initiate your download. With a lifetime licence, your eBook will never expire. Once you have downloaded it, you will have access to it indefinitely.

Q.  How do I access my eBook bundle?

A.  Print and ebook bundles are available for purchase exclusively on emond.ca Ebooks are automatically added to your account upon purchase. To access your eBook, log into your Emond account and navigate to "Digital Purchases" in the upper right-hand corner of the screen under My Account.

Q.  What do I do if I have other questions?

A.  Please complete our eBook support form or call us toll-free at 1-888-837-0815 for assistance.

Q.  Can I return an eBook?

A.  No, eBooks are non-refundable. If you are encountering difficulties accessing your eBook, please complete our eBook support formand our customer service team will be happy to assist you.

Q.  Where can I buy other books or eBooks from Emond?

A.  All of our publications are available for purchase on this site. Browse the online catalogue by division, subject, or title. For more information, please complete our order support form. We also partner with campus bookstores, VitalSource and RedShelf to sell our ebooks, so you can visit their sites as well to make an ebook purchase.